Help Center & FAQs

Medley Medprep is an online preparation platform designed specifically for international students sitting the ISAT (International Student Admissions Test). We offer realistic mock exams, targeted practice questions, detailed analytics, and expert resources to help you achieve your best possible score.

Click the 'Sign Up' button on the homepage or navigate to the sign-up page directly. You will need to provide a valid email address and create a password. Once registered, you can immediately access our free-tier content and explore the platform.

The free plan includes one full diagnostic mock exam, 50 practice questions, a basic performance and score report, and access to our ISAT guides and resources. No payment card is required.

The Premium plan unlocks the full mock exam library, including the diagnostic (with automatic upgrades to up to 20 mock exams as new tests are released during development), unlimited access to the question bank, advanced clinical analytics with error-pattern tracking, a personalised study schedule, custom avatar border styles, and priority expert support. Visit our Pricing page for full details.

Our mock exams are designed to closely replicate the format, timing, and difficulty of the real ISAT. Each exam contains 100 questions to be completed in 3 hours, mirroring the actual test experience so you can build pacing discipline and exam-day endurance.

Yes. After finishing any mock exam, you receive a detailed Statement of Results that breaks down your performance by question type and reasoning category. You can review each question, see the correct answer, and identify patterns in your mistakes through the Error Bank.

Absolutely. We take data privacy seriously. All personal information is encrypted and stored securely using Firebase infrastructure. We never sell your data to third parties. You can read our full Privacy Policy for detailed information about how your data is handled.

Premium access is purchased as an annual plan rather than a recurring subscription, so there is no automatic renewal to cancel. If you experience any issues with your purchase, please reach out to our support team through the Contact Us page and we will assist you promptly.

We love hearing from our users! You can report bugs or suggest features by visiting our Contact Us page and submitting a request. Please include as much detail as possible — such as the page you were on, what you expected to happen, and what actually occurred — so we can address it quickly.